Terms and condition for Delivery

  • Delivery is subject to demand and the availability of durians.
  • We do same-day delivery. No additional charges or delivery for same-day or urgent deliveries.
  • However, ordering one day in advance is preferred.
  • For urgent deliveries, please contact us 97376776 or drop us a message on our Facebook page.
  • Delivery is only provided to all online transactions with a delivery fee.
  • There is no delivery for reservations (without confirmed purchase) through the online portal. Customers are required to pick up the order from the store for any reservations made through the online portal or phone.
  • You can choose from the two options of FDA approved Bubble sealed packaging or wholesale, unpacked durians are available.
  • We only deliver in Singapore. Ulu areas namely Tuas, Chua Chu Kang, Sungei Gedong, Jurong Island and Loyang.
  • We do not deliver to outlying islands of Singapore except Sentosa and Jurong Island.

Terms and Conditions for Cancellation

  • Cancellation is subject to a small processing fee.
  • Cancellation may be done before the products are delivered.
  • We reserve the rights to any cancellation of large orders.
  • As we look forward to provide the best customer experience, we hope cancellations would be least disruptive as possible.

Unsatisfactory orders

  • If any issues may arise with the orders, please contact us at sales@parkwaydurian.com.
  • Replacement or / and compensation will be made on a case-by-case basis.
  • Products are verified before all deliveries to ensure the quality of all products delivered.
  • Please provide us with a picture evidence for us to acertain the validity and intensity of the claim.
  • We hope to provide the best customer experience and constantly make improvements. Therefore, we hope that any negative feedback can be provided on our feedback page instead of posting on Google or Facebook.

Local Pick-up

  • Local pick-up is available upon check-out.
  • Pick-ups are not subjected to develivery fees.
  • Orders are subject to demand and the availability of durians.
  • For urgent pick-ups, please contact us 97376776 or drop us a message on our Facebook page.
  • Pick-up location is at Blk 83 Marine Parade Central
    #01-568, Singapore 440083

We strive to constantly improve our customer satisfaction. We do our best for the community of Singapore.